No Returns or Exchanges : Since each piece is handmade and unique, I don’t offer returns or exchanges unless the item arrives damaged. Please double-check the dimensions and descriptions before purchasing to ensure the piece will fit your needs!
Damaged or Defective Items :
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund.
Process for Refund :
Contact Us: Please email us at hello@pattycornelius.com within 48 hours of receiving your order with damage.
Photos: Include photos of the damage in your email.
Refund: Once we receive your email and photos, we will process your refund to the original payment method. Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
